Privacy Policy

We appreciate your decision to partner with eTravel Solutions for your customer support requirements. Here at eTravel Solutions, safeguarding the confidentiality and security of your personal data is our paramount commitment. This Privacy Policy has been crafted to elucidate our procedures for gathering, utilizing, disclosing, and safeguarding the information you entrust to us. By engaging with or availing our customer support services, you are affirming your consent to adhere to the guidelines delineated within this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us, including but not limited to your name, contact information, and any other details you provide during your interaction with eTravel Solutions customer support.

1.2 Technical Information

We automatically collect certain technical information when you use our services, including your IP address, device information, and usage patterns. This information helps us improve our services and ensure their proper functioning.
2. How We Use Your Information

We use the information we collect for the following purposes.

2.1 Providing Customer Support

To respond to your inquiries, troubleshoot issues, and provide the best possible customer support experience.

2.2 Improving Our Services

To analyze usage patterns, diagnose technical issues, and enhance the quality of our customer support services.

2.3 Communication

To communicate with you regarding your inquiries, updates to our services, and other relevant information.

3. Disclosure of Information

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

3.1 Service Providers

We may share your information with trusted third-party service providers who assist us in delivering our services. These providers are bound by confidentiality agreements and are only permitted to use your information for the purposes outlined in this Privacy Policy.

3.2 Legal Compliance

We may disclose your information when required by law or in response to a valid legal request.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Your Choices

You have the right to access, correct, or delete your personal information. If you wish to exercise these rights or have any concerns about the use of your data, please submit the form on the contact page.

6. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website.

7. Contact Us

If you have any questions or concerns, please submit the form on the contact page.

Thank you for choosing eTravel Solutions for your customer support needs.