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Welcome to eTravel Solutions

Here at eTravel Solutions, we recognize the vital role exceptional customer service plays in any thriving business. That’s why we are fully dedicated to offering top-tier customer service solutions to support your company’s growth. With our team of highly skilled professionals, cutting-edge technology, and unwavering commitment to excellence, we are your trusted partner for all your customer service requirements.

General Data Protection Regulation (GDPR)

At eTravel Solutions, our unwavering dedication lies in upholding the privacy and security of personal information, all while adhering to the stringent regulations of the General Data Protection Regulation (GDPR). Our GDPR Compliance Statement serves as a comprehensive guide, elucidating the precise methodologies we employ for the acquisition, handling, and fortification of personal data within the scope of our role as providers of customer support services.

1. Data Controller and Contact Information

eTravel Solutions acts as the data controller for the personal data collected through our customer support services. If you have any questions or concerns regarding the processing of your personal data, please submit the form on the contact page.

2. Legal Basis for Processing

We process personal data under the legal bases permitted by the GDPR, including the necessity of processing for the performance of a contract, compliance with a legal obligation, protection of vital interests, consent, the performance of a task carried out in the public interest or the exercise of official authority, and legitimate interests pursued by eTravel Solutions or a third party.

3. Types of Personal Data Processed

We may process the following types of personal data for the purposes outlined in our Privacy Policy:

Contact Information: Name, email address, phone number.

Technical Information: IP address, device information, usage patterns.

4. Purposes of Processing

We process personal data for the following purposes:

Providing Customer Support: Responding to inquiries, troubleshooting issues, and providing assistance.

Improving Services: Analyzing usage patterns and enhancing the quality of our customer support services.

Communication: Sending updates, notifications, and relevant information.

5. Data Subject Rights

Under the GDPR, data subjects have the following rights:

  • Right to Access: You have the right to access the personal data we hold about you.
  • Right to Rectification: You can request the correction of inaccurate or incomplete personal data.
  • Right to Erasure: You have the right to request the deletion of your personal data.
  • Right to Restriction of Processing: You can request the limitation of processing under certain circumstances.
  • Right to Data Portability: You can request the transfer of your personal data to another data controller.
  • Right to Object: You have the right to object to the processing of your personal data.

6. Data Security

We implement appropriate technical and organizational measures to ensure the security and confidentiality of personal data, including protection against unauthorized or unlawful processing and against accidental loss, destruction, or damage.

7. Data Transfers

We may transfer personal data to trusted third-party service providers for the purposes outlined in our Privacy Policy. Such transfers will be made in compliance with the GDPR.

8. Data Breach Notification

In the event of a data breach that is likely to result in a high risk to the rights and freedoms of individuals, we will promptly notify the relevant supervisory authority and affected data subjects in accordance with GDPR requirements.

9. Changes to GDPR Compliance Statement

We reserve the right to update or modify this GDPR Compliance Statement to reflect changes in our data processing practices or legal requirements. The most current version will be posted on our website.

Thank you for choosing eTravel Solutions for your customer support needs.